The 4Refuel Advantage

Corporate History

Quality Service Policy

It is our commitment to understand, meet and, whenever possible, exceed our clients’ fuel management needs and industry standards while continuously improving our processes.

Culture

All employees and franchisees will perform their responsibilities with passion, purpose and pride in a professional manner.

Empowerment

4Refuel ensures the utmost quality to our clients as it is our policy to provide training and ongoing communication to all of our employees and franchisees to ensure that they

• properly understand the fuel management needs of our clients and industry standards
• properly understand the internal quality standards of our services necessary to meet and, whenever possible, exceed our clients’ fuel management needs
• properly understand their role in the provision of these services
• are capable of and incented to perform their role at or above the quality standards established
• provide the resources and support to all of our employees and franchisees to ensure that they are capable of performing their role with passion, purpose and pride in a professional manner.

Compliance and Continual Improvement

4Refuel ensures ongoing quality to our clients as it is our policy to

• continually monitor client needs and establish the internal service standards necessary to meet and whenever possible exceed them
• continue to develop training and communication programs to enable our employees and franchisees to perform at the legal and other standards to which we subscribe
• properly reward franchisees and employees who exceed standards
• monitor employee and franchisee performance
• take corrective action where standards are not met
• continue to develop and/or acquire the resources necessary to enable our employees and franchisee to perform at or above the legal and other standards to which we subscribe

Safety and Environment Policy

4Refuel recognizes and accepts its responsibility for the health, safety and environment as an integral part of its services and operations. 

4Refuel is committed to operating in a safe and environmentally responsible manner and will fulfil this responsibility with an effective Integrated Management System that adheres to the following principles.

Compliance

4Refuel strives to maintain the health, safety and environmental responsibility to our clients as it is our policy to manage all of our activities and require our employees, franchisees and master license holders to meet or surpass of all relevant health, safety and environmental laws, regulations, as well as other requirements

Continual Improvement

4Refuel ensures constant improvement for our clients as it is our policy to

• establish measurable health, safety and environmental improvement goals and targets and regularly audit to continually improve our Integrated Management System
• learn from all incidents, major or minor, to eliminate recurrence
• continually monitor and improve health, safety and environmental performance in existing and new operations

Pollution prevention and risk management

4Refuel strives to protect clients from extraneous risk as it is our policy to

• are committed to pollution prevention and take into account the impact of our health, safety and environmental aspects when making decisions
• purchase equipment designed to highest standards of safety
• ensure effective use of safe working procedures and practices
• promote a clean and safe work environment and make every effort to eliminate the possibility of injury and illness

Communication

4Refuel fully utilizes internal networks to ensure strong communication as it is our policy to

• provide training to all our franchisees and employees to ensure that they can work safely, efficiently, and in an environmentally sound manner
• communicate with franchisees, employees, customers about potential hazards and expectations for personal protection