' | Franchisee Support - Effective and All Encompassing
When you join 4Refuel, you become part of a proven system with an industry-leading brand. There is support from day one from both the 4Refuel head office and regional staff and the existing local area franchisees.
The support given to our franchisees includes:
- Dedicated Territory Managers and Head Office Staff
4Refuel employs dedicated Territory Managers to work with you to grow sales in your territory and assist setting up your service schedule to best leverage your productive hours. Our Territory Managers work within your specific territory to support your business's client service, sales and support and monthly, face-to-face meetings ensure consistent communication between franchisees, clients and 4Refuel.
The 4Refuel head office staff, with over 50 years combined experience in franchising and in the fuel management industry, is there to support you. Every day you will have a team of dedicated experts supporting your business and responding to the needs of your growth. - Dedicated franchisee Online Support System
4Refuel's Business Operations Support System or the "B.O.S.S" is a dedicated franchisee intranet that allows both franchisees and 4Refuel employees to better communicate, share and access the latest materials, documents and more, online - anytime! The "B.O.S.S." provides one central location to access and submit the information they need on a daily basis. Online chat forums allow for the exchange of ideas and best practices with other franchisees, surveys allow 4Refuel to tailor services and a dedicated contact and document management system provides access to anyone within 4Refuel from one central site. - Hands on Training combined with 4Refuel's Fuel Management University(FMU)
4Refuel's training is supplemented by our online "Fuel Management University" (FMU) to provide a comprehensive 2-week induction program, plus x days hands-on, in the field training. Instruction focuses on operating procedures, staffing, products and services, business management, sales, marketing and customer service. Full supporting documentation and manuals accompany this training, providing new franchisees with comprehensive operational guidelines all of which are supported by 4Refuel's online Business Operations Support System.
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